Frequently Asked Questions
How Does Kem Cards .net ship kem cards to their customers?
We Ship Kem sets in a variety of ways. As the purchaser of the sets, you pick the method of delivery. We ship by UPS or US Postal Service. Both methods will be offered to you during the check out process. You pick which method you want to use and also what level of service you want to have your cards delivered to you.
How long will it take for me to receive my Kem cards?
This depends on where you live and the service of shipping that you select during check out. We typically ship your cards within 1-2 business days. Delivery may take 2-5 business days to be delivered once we ship your Kem cards with the courier. So the longest expected wait time would be 7 business days. The shortest would be 3 business days.
Can you ship Kem cards overnight?
Yes we can! However, this does come with a higher cost. If you need them tomorros, it is recommended that you call to ensure they are shipped today. Please call us son at 888-765-3740.
Where are you located?
We are located in Indianapolis, Indiana. WE are located centrally within the United States, which makes us never to far to ship your products quickly.
How do I contact you?
You can contact us by email at: Info@kemcards.net. You can also call us at 888-765-3740.
Im interested in customized playing cards. Can I have custom playing cards?
You can have your playing cards customized. However, the minimum order quantity for custom kem cards is currently set at 10,000 decks.
I have an old set of kem cards and I've lost a card. Can I get it replaced?
Unfortunately when the old Kem company went out of business (2003) so did many of the old styles of playing cards that they manufactured. Therefore, most old styles are no longer produced and there is nothing that can be done.
Can you tell me a kem card retailer that is close to me?
No we can't. Unfortunately the Kem Card distribution network is wide with many distributors. Therefore, there is not a complete list of sellers by location that we can access to tell you who is local to you.
What is the difference between Kem bridge size and Kem poker size?
Please see this page for that information: Click Here.
What is the dfifference between Kem Jumbo / Super index and Kem Standard / Regular Index?
Does my set of cards come with a case?
Yes, all Kem Card Sets come with a hard plastic case to protect your gaming investment.
What do I do if I have a problem with my set of Kem cards?
Please contact Kem's warranty department. Please see this page for more information: Click Here.
Can I buy the cards that I saw being used at the World Series of Poker?
Yes, they will be available soon.
How do I clean Kem Cards?
Please read our card carwe instruction page: Click Here.
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