We want every customer to be a satisfied customer. We work very hard to ensure that the merchandise we sell is of the highest quality and free of defects. If you would like to return an unused product, we will accept returns for up to seven days after receipt of the package. We charge a 20 percent restocking fee. Shipping costs to send the item back to us are the responsibility of the customer.
Returns are accepted for unopened merchandise only. You should not open your products and then expect to return them to us. We are not offering a "try it before you buy it" service. In essence, any merchandise returned should be able to be resold.
If your item is defective, we will assist you in coordinating with the manufacturer an exchange for a properly working or non-defective item. For items that we import directly, we will replace any missing or damaged items at our expense.
Returns & Exchanges Procedures:
- A 20 percent restocking fee will be charged on all returns. However, we will not charge a restocking fee for exchanges.
- Shipping items back to us for a return/exchange are done at the expense of the customer. We are not responsible for returns/exchanges lost in transit. Please return items using a delivery service that incorporates tracking information.
- All products will be inspected prior to issuing a refund for compliance with our return policy. If a product is found to be improper and not in compliance with our return policy, a refund will not be issued and we will be unable to ship the product back to you without receiving payment for the reshipping costs.
- All returns or exchanges must be arranged by phone at 888-765-3740 prior to returning ANY order.
- All returned merchandise must be unused and in resalable condition.
- Insurance should be considered when shipping the item back to us. We cannot guarantee it will arrive to us the way it arrived to you.
We ship all of our orders the same day, as long as they are placed before 3 p.m. EST for domestic orders and12 p.m. for international orders. Same-day shipping does not apply to orders made on weekends and holidays. Kemcards.net is centrally located within the United States in Indianapolis, Ind. We ship your items by a variety of methods, but most methods will arrive to you within five business days of your shipment date. During the checkout process you will be offered various shipping methods. You can decide based on the price offered which method you would like to utilize for the shipment of your purchased items. In general the following guidelines apply when determining which service to use.
Overnight Shipping Services (UPS and US Postal)
Orders placed before 3 p.m. EST Monday through Thursdays will ship the same day and arrive the following business day. Orders placed before 3 p.m. EST on Friday will arrive the following Monday. Overnight services are guaranteed to arrive on the next business day by the courier, pending any natural disasters or weather conditions beyond their control.
UPS Specific Services
2nd Day Air and 2nd Day Air Saver
Orders placed before 3 p.m. EST Monday through Friday will ship the same business day and arrive two business days after that.
3 Day Select
Orders placed before 3 p.m. EST Monday through Friday will ship the same business day and arrive three business days after that.
Orders placed before 3 p.m. EST Monday through Friday will ship the same business day and arrive 1-4 business days later, depending on the end destination. UPS provides guaranteed delivery dates. This is the best option if you are looking to receive something and need it by a certain date.
US Postal Service Specific Services
Orders placed before 3 p.m. EST Monday through Friday will ship the same business day and arrive 2-3 business days later, depending on the end destination.
First Class mail
Orders placed before 3 p.m. EST Monday through Friday will ship the same business day and arrive 2-5 business days after that, depending on the end destination. The US Postal service timelines are not guaranteed. Some items may take up to two weeks for ultimate arrival if there is a misroute or postal hub error. Please be patient when shipping with this method. If you need guaranteed delivery dates, please use UPS. US postal service time lines are to be used as guides only.
Data Collection: This store does collect demographic data and personal data (from registered customers only) to provide you a better internet experience. We do not collect any personal data or data by which you may be personally identified except such information as you may voluntarily provide to us by registering for an account or communicating with us via an online form on the website or by email. You are not required to provide us with any personal data whatsoever, but if you choose not to do so you will be unable to complete the ordering process or participate in some of the features of the site.
How We Use The Data We Collect: We collect data only for our internal use. All data that we collect is used for the purposes of providing you with a quality internet experience on our site, responding to your requests, processing orders that you place on the site, and communicating with you about matters relevant to your account with us, and providing you with information that you have specifically requested or elected to receive. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company without your prior consent.
Unsolicited Email: We hate spam as much as you do. We will NEVER send you any unsolicited e-mail. We will only contact you to answer your queries and/or send you information about orders you have placed.
Notice Of Special Offers And Discounts: We may from time to time send you information about special offers, giveaways or special discounts should you elect to receive such correspondence. You will receive no more than one such correspondence per week.
Surveys: We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, your participation in such surveys is entirely voluntary. Furthermore, should you choose to complete a survey, you can choose to remain anonymous. Aggregate data collected from surveys is used solely for statistical purposes.